What No One Taught You About Workplace Communication But Everyone Expects You To Know
Successful communication at work involves more than making an effort to be a better listener.
Success depends on the other person being able to hear and understand what you are trying to get across - without being loud or rude. However, the most common barrier to successful communication at work is a difference in styles of communication.
Benefits of Attending
Identify and describe communication styles
Recognize communication style clashes as distinguished from harassment and bullying
Reframe interpersonal disputes from "personality clashes" to the more accurate "communication clashes"
Learn tools to bridge gaps created by clashing communication styles
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Analyzing and Managing Risk - How Risky Do You Like It?
How much do you love or loathe risk? How much is too much? How much do you need to adapt to external forces to stay relevant?
Individual risk tolerance is an invisible force that affects everything around it: interpersonal relationships, inter-department cooperation and leadership’s effectiveness.
Ability to diagnose and remedy divergent beliefs about the ‘goodness’ or ‘badness’ of risk allows HR professionals to better advise organizational leaders, coach managers and resolve conflict.
Benefits of Attending
Learn an analytical framework to evaluate personal and organization risk tolerance.
Assess impact of risk tolerance on organizational goals and likely success in delivering on the organization’s mission, vision and values.
Facilitate dynamic and engaging risk management conversations, thereby increasing opportunities to build consensus and improve collaboration.
Improve negotiation and conflict resolution comfort and competencies.
Speaker Bio In 2002, Carol Bowser founded Conflict Management Strategies Inc., a company emphasizing training, mediation, and consulting on conflict resolution in schools and workplace.
Organizations hire Conflict Management Strategies Inc. to increase productivity by easing workplace conflict and tension, to train employees in conflict resolution skills, to evaluate internal conflict resolution processes, to facilitate tangible change within the working environment, and to coach key employees to higher levels of performance.
Carol served as a mediator for the United States Equal Employment Opportunity Commission from 2004-2009. She has mediated hundreds of cases, with particular emphasis on employment matters and working relationships, and trains others in mediation skills. Her training style is highly interactive, facilitative, and designed so that participants can put the skills to immediate use in the workplace. She is highly engaging AND highly knowledgeable.
Pre-approved for TWO 1.75 SHRM recertification credits. HRCI credits are pending.
"What No One Taught You About Workpla...
Date and Time
Thursday Aug 10, 2023 12:00 PM - 12:00 PM PDT
Check-in begins at 7:30 a.m. Presentations from 8:00 a.m. to Noon
Plenty of time for you to visit The Bistro, if you'd like to buy Starbucks coffee and a bite.
Courtyard by Marriott Walla Walla 550 West Rose Street,
$49 registration fee at Eventbrite. BMHRMA Chapter members $39 (check your email for promo code).